Privacy Policy

Introduction

Shelter Sense ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our animal shelter management platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for the Service, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:

• Name and contact information (email address, phone number)
• Organization name and details
• User account credentials
• Payment and billing information
• Communication preferences

Shelter and Animal Data

When you use Shelter Sense to manage your shelter operations, we collect and store:

• Animal records (names, species, breeds, medical history, behavioral notes)
• Enrichment activity logs (walks, playtime, clinic visits)
• Staff and volunteer information
• Location and facility data
• Goal tracking and progress information
• Adoption and transfer records

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Service. This information may include:

• Log and usage data (IP address, browser type, operating system)
• Device information
• Location data
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect or receive to:

• Provide, operate, and maintain our Service
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve our Service
• Detect, prevent, and address technical issues and security incidents
• Comply with legal obligations and enforce our terms
• Send you marketing communications (with your consent)

How We Share Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., payment processing, data hosting, analytics).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, or legal process.
• With Your Consent: We may disclose your information for any other purpose with your consent.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We use:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing your personal data
• Objection: Object to our processing of your personal data
• Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Shelter Sense. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By visiting: wilkins.software/start-a-project
• By email: privacy@wilkins.software